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Frequently asked questions

  • How do I create a Moveno account?

    You create your account during the setup flow: after a few intro screens you enter your email and password on the account screen and grant the required consents. By the end, your 14-day full Premium trial is already active — with no credit card.

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  • Do I need a credit card to start?

    No. The 14-day full Premium trial is granted automatically and asks for no payment details.

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  • Can I sign in with Apple or Google?

    That is planned, but in the current beta those buttons may be disabled with a "Coming soon" label. If so, just use your email and password.

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  • I forgot my password — what now?

    On the sign-in screen tap "Forgot password?", enter your email, and follow the reset link you receive by email to set a new password.

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  • Do I have to verify my email to use the app?

    No. All core features work without verifying. From day 7, a verified email is only required for security actions such as changing your password or email, deleting your account, or exporting your data.

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  • What is the minimum age?

    You must be at least 16. This is checked via the date-of-birth picker and on the server.

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Still need help?

Still need help?

Can't find what you're looking for? Create a ticket or email us, and we'll help as soon as we can.

We typically reply within 1-2 business days.

Prefer from the app?

Soon you'll be able to open a support ticket directly from the Moveno app, with your details already filled in.