How can we help?
Search our help articles or browse by topic.
Browse by topic
- Getting startedCreate your account, sign in and take your first steps in Moveno.7 articles
- Using the appScanning food, adjusting portions, your diary and dashboard.16 articles
- Health syncConnect Apple Health and Health Connect, weight and activity.6 articles
- WorkoutsBuild workouts, follow programs and use your AI coach.9 articles
- GroupsCreate groups, invite friends and stay consistent together.6 articles
- Account & billingFree trial, subscriptions, payments and managing your account.5 articles
- Privacy & dataYour data, consents, export and account deletion.7 articles
- WebsiteMoveno.co, the blog and pages outside the app.6 articles
Frequently asked questions
How do I create a Moveno account?
You create your account during the setup flow: after a few intro screens you enter your email and password on the account screen and grant the required consents. By the end, your 14-day full Premium trial is already active — with no credit card.
Read the full articleDo I need a credit card to start?
No. The 14-day full Premium trial is granted automatically and asks for no payment details.
Read the full articleCan I sign in with Apple or Google?
That is planned, but in the current beta those buttons may be disabled with a "Coming soon" label. If so, just use your email and password.
Read the full articleI forgot my password — what now?
On the sign-in screen tap "Forgot password?", enter your email, and follow the reset link you receive by email to set a new password.
Read the full articleDo I have to verify my email to use the app?
No. All core features work without verifying. From day 7, a verified email is only required for security actions such as changing your password or email, deleting your account, or exporting your data.
Read the full articleWhat is the minimum age?
You must be at least 16. This is checked via the date-of-birth picker and on the server.
Read the full article
Still need help?
Still need help?
Can't find what you're looking for? Create a ticket or email us, and we'll help as soon as we can.
We typically reply within 1-2 business days.
Prefer from the app?
Soon you'll be able to open a support ticket directly from the Moveno app, with your details already filled in.