How Moveno keeps your data secure

Last updated

Your data is encrypted in transit and on your device, and stored so that only you can reach it.

How it works

  1. No action is required — these protections apply automatically.
  2. For your own account security: keep your login credentials private and sign out on shared devices.

Good to know

  • All data transmission uses TLS 1.3 encryption.
  • Your login session is stored AES-256 encrypted on your device.
  • Row Level Security (RLS) in the database means you can only ever reach your own data — other users can never see your food or weight.
  • Error reports (Sentry, EU region) identify you only by a 12-character one-way hash — no email, IP address, or name — and sensitive content (credentials, tokens, search queries, dietary filters, photos) is scrubbed before sending; error reports are kept 90 days.
  • Sessions time out after a maximum of 24 hours and lock after 8 hours of inactivity.
  • If you connect Apple Health (iPhone) or Android Health Connect, that is health data: special-category (sensitive) data that is never sold or used for advertising; reading and write-back are separate choices you make yourself.

Common questions

Is my data encrypted? Yes — TLS 1.3 in transit and AES-256 for the session on your device.

Can Moveno staff or other users see my food or weight? Other users cannot — row-level security in the database isolates your data to you alone.

Does error monitoring expose my personal data? No — you are identified only by a hash and sensitive content is scrubbed.

Why was I signed out? Sessions expire after 24 hours or lock after 8 hours of inactivity.

Still need help?

Can't find what you're looking for? Create a ticket or email us, and we'll help as soon as we can.

We typically reply within 1-2 business days.

Prefer from the app?

Soon you'll be able to open a support ticket directly from the Moveno app, with your details already filled in.