How Moveno keeps your data secure

Last updated

Your data is encrypted in transit and on your device, and stored so that only you can reach it.

How it works

  1. No action is required — these protections apply automatically.
  2. For your own account security: keep your login credentials private and sign out on shared devices.

Good to know

  • All data transmission uses TLS 1.3 encryption.
  • Your login session is stored AES-256 encrypted on your device.
  • Row Level Security (RLS) in the database means you can only ever reach your own data — other users can never see your food or weight.
  • Error reports (Sentry, EU region) identify you only by a 12-character one-way hash — no email, IP address, or name — and sensitive content (credentials, tokens, search queries, dietary filters, photos) is scrubbed before sending; error reports are kept 90 days.
  • Your session has no fixed time limit: you stay signed in until you sign out yourself.
  • If you connect Apple Health (iPhone) or Android Health Connect, that is health data: special-category (sensitive) data that is never sold or used for advertising; reading and write-back are separate choices you make yourself.

Common questions

Is my data encrypted? Yes — TLS 1.3 in transit and AES-256 for the session on your device.

Can Moveno staff or other users see my food or weight? Other users cannot — row-level security in the database isolates your data to you alone.

Does error monitoring expose my personal data? No — you are identified only by a hash and sensitive content is scrubbed.

Why was I signed out? Normally you stay signed in until you sign out yourself — there is no time limit on your session. If it does happen, your session could not be refreshed (for example after a password change). Sign in again; your data is still there.

Still need help?

Can't find what you're looking for? Create a ticket or email us, and we'll help as soon as we can.

We typically reply within 1-2 business days.

Prefer from the app?

You can also open a ticket directly from the Moveno app via Help & support — your details are already filled in.