Deleting your account and data

You can delete your account yourself in the app; this is your right to erasure (GDPR Art. 17).

How it works

1. Open the account/settings menu in the app and choose 'Delete account', or request deletion via privacy@moveno.co.
2. Confirm the deletion when prompted, and confirm your identity: enter your password, or — if you signed in with Apple or Google — re-authorize with that provider. This protects your account if your phone is lost.
3. Your account and associated data are removed, including your stored images (meal photos, profile photo, and any food-correction photos).

Good to know

• Self-service deletion is available directly in the app (GDPR Art. 17), whichever way you signed in.
• Deletion always needs a fresh identity confirmation — your password, or a new sign-in with Apple or Google. Simply being signed in isn't enough, so someone holding your unlocked phone can't delete your account on a whim.
• Deletion removes your profile, meals, summaries, weight entries, corrections, and your stored images in EU storage.
• Consent records are an exception: they are not erased but anonymised — your user ID is detached, after which the row can no longer be traced back to you. Those anonymised rows are then kept indefinitely, as general evidence that Moveno records consent properly.
• Deleting your account is also how you withdraw consent for processing your health-related data.
• Deleting your account does not cancel a paid subscription — manage or cancel your subscription in your iOS or Android system settings.
• If you are a Founders subscriber, the lifetime 'Founder' badge is only ever cleared by account deletion.

Common questions

How do I delete my account? Use the 'Delete account' option in the app, or email privacy@moveno.co.

Why does the app ask for my password or to sign in again? As an extra safeguard. Deletion is permanent, so you confirm it's really you first — with your password, or with your Apple or Google sign-in.

I signed in with Apple or Google and don't have a password. No problem — you confirm the deletion by signing in with Apple or Google again.

If I delete my account, is my subscription cancelled too? No — cancel the subscription separately in your iOS or Android settings.

What exactly gets deleted? Your profile, meals, summaries, weight, corrections, and images; consent records are anonymised, not deleted.

Can I recover my data after deletion? No — deletion is permanent.

How do I withdraw consent for my health data? Delete your account — that is the withdrawal mechanism for health-data processing.