Checking Moveno's system status
Last updated
Moveno has its own status page: status.moveno.co. It shows live whether everything is running normally, and during an incident it carries updates until the problem is resolved.
Opening the status page
- In the app: go to Settings → Help & Support and tap System status at the top.
- In your browser: go directly to status.moveno.co. You can switch between English and Dutch at the top right.
What you'll see on the page
- The banner at the top — green with "All systems operational" means everything is working. During a real outage the banner turns amber with "Some systems are experiencing issues".
- Services — Moveno's building blocks (such as App services, AI processing, Website & help center, and Image delivery), each with its current status.
- Active notices — two kinds appear here:
- Incidents, with a description, the affected services, and timestamped updates moving from investigating to identified, monitoring, and finally resolved. An incident also turns the top banner amber.
- Known issues — a known issue (for example, a bug we're working on) gets a neutral "Known issue" label. It's listed so you know we already see it, but it isn't a service outage: the top banner stays green.
- Recent notices — an overview of resolved notices, with a link to the full incident history.
The status dot in Help & Support
Next to the System status button in the app you may see a small dot: green means everything is fine, amber ("Known issue") means something is going on — an incident or a known issue. No dot at all (for example when you're offline)? The button still works as a plain link to the status page.
Check first, then report
Something not working? Check the status page first. If your problem is already listed — as an incident or as a known issue — we're on it and you don't need to file a ticket; updates will appear on the status page. If it isn't listed, feel free to contact support.
The status page is independent of the app: even if the page itself is briefly unreachable, Moveno itself is unaffected.