Contacting support and ticket statuses

Have a question or something isn't working? Search the help center first, and otherwise open a support ticket — in the app, on the website, or as a guest with no account.

You can reach Moveno support in a few ways. Always search the help articles first: often the answer is already there. If that doesn't help, open a support ticket. You get a ticket number, you follow the conversation like a chat, and you're notified the moment we reply.

Reaching support from the app

1. Go to Profile > Help & support.
2. Search the help articles at the top — you'll often find an answer right away.
3. Didn't solve it? Tap Contact support. (Tap My tickets to see conversations already in progress.)
4. Pick a category and give a subject and a short description.
5. We may show a few articles that already answer your question. If none of them help, continue to create your ticket.
6. Optionally add up to 3 screenshots.
7. Submit. You'll get a ticket number (for example MV-000123) and can follow the conversation.

Reaching support on the website

• Go to www.moveno.co/support for the help center with a search box.
• Click Create a ticket. You can sign in with your Moveno account or contact us as a guest.
• As a guest (no account needed): provide your name and email. If you can't get into the app or don't have an account yet, this is your route.
• As soon as we reply, we email you a personal, secure link to read and reply to the conversation — no sign-in required.

What the statuses mean

Every ticket has a status so you know where it stands and whose turn it is:

• Open — we've received your message; it's waiting for us to pick it up.
• In progress — it's with our team and we're working on it.
• Waiting on you — we've replied and need something from you to continue.
• Resolved — we consider it solved. Don't agree? You can reopen the ticket.
• Closed — the conversation is finished. A resolved ticket closes automatically after 7 days with no new reply. A closed ticket can't be reopened; just create a new ticket if you need to.

Replying and staying in the loop

• Replies appear as a chat conversation. Our team always replies as "Moveno Support".
• When there's a new reply, you'll see a dot on the Help & support row in your profile.
• Tap "This solved my problem" to mark the ticket Resolved, or reopen it if you still need help.
• We typically reply within 1–2 business days.

Good to know

• You can add screenshots only when you're signed in — in the app or on the website. Guest tickets are text only; we can ask for a screenshot by email if we really need one.
• You can attach up to 3 images at a time. Screenshots are stored privately and are visible only to you and our support team.
• Never share your password or full payment details in a ticket.
• For privacy requests (access, export, or deletion) you can also email privacy@moveno.co — see Your privacy rights.
• Prefer plain email? You can always email support@moveno.co.

Frequently asked questions

I can't get into the app. How do I get help? Go to www.moveno.co/support and create a ticket — signed in or as a guest. That way you can reach us even without access to the app.

I don't have a Moveno account. Can I still get in touch? Yes. On www.moveno.co/support use the guest option with your name and email; you follow the conversation through a secure link in your email.

How long until I get a reply? Usually 1–2 business days.

Can I send a screenshot? Yes, if you're signed in (app or website): up to 3 images. Guest tickets are text only.

My ticket says "Closed". Can I reopen it? No — a closed ticket is finished. Create a new ticket and feel free to reference the old ticket number.